assistD - Contextual Assistance Platform

assistD is a Context-Aware Assistance Platform with data curation and deep data analysis, providing business-relevant insights
and predictive analysis, with the potential to source data from multiple streams

Collect, analyze and derive actionable insights from customer feedback and assistance
requests along with providing a delightful customer experience.

The assistD advantage

Discover how assistd can help you drive better customer engagement & satisfaction

Fast Deployment and scaling

AI-Driven User experience

Predictive insights

Confidentiality & Security

Modular Solution

Built around the foundation of contextual assistance, assistD has multiple modular solutions which can be used alone

or along with other modules to create the platform that best suits your needs

Feedback Analytics - Customer Feedback done right

Embrace a customer centric approach and provide contextual feedback channels to collect in-the-moment customer feedback. Use the AI powered admin dashboard to analyze feedback, take actions and keep your customer satisfaction index rising. With predictive insights derived from modern day analytics on feedback data

Meet SLA adherence Targets
Increase Net Promoter Score
Track utilization and reduce wastage
Plan better to have more effective scheduled servicing and maintenances than ad hoc requests

Contactless Visitor Management

Eliminate old school register-based entry and take advantage of a zero-touch visitor management system with no hardware dependency. Get a range of benefits by digitising the visitor log using assistd

QR code driven, 100% Contactless & Safe
Supports in App or App-less mode for visitor
Digital Check-in and Data Collection
Visitor Authentication
Automatic intimation to host
AI Powered visitor data and pattern analytics to flag issues
Supports data dump for Contact Tracing

Hot-Desking

Improve space utilization and set employee wellbeing as a priority. If a modern flexible and safe work environment is your goal, assistD Hot-Desking is your best bet. Packed with some amazing features

QR code driven, 100% Contactless & Safe
Real-time floor plan showing available workspaces
Utilization and pattern analytics to provide Predictive Insights
Enforce social distancing norms
Supports data dump for Contact Tracing

Domain Specific Solution Suites

All domains that benefit from assisting their customers and capturing and analyzing their experience journey can take a leap forward in customer satisfaction with assistD.

Combining the modular solutions, assistD offers the following domain-specific Solutions Suites

Workplace Solution Suite

Treat employees as your internal customers
QR code & NLP powered workplace feedback analytics
Collect and analyze employee feedback on facilities, work, work-place and much more.
Integrate employee self-help seamlessly into their work flow
Offer smart & safe workplace initiatives like hot-desking, visitor management & digital check-in/check-out
Target and achieve higher employee engagement, satisfaction and net promoter scores via engagement and sentiment analysis
Single solution to track & boost Human Resources, Facilities Management, Administration and Workplace Innovation KPIs

Hospitality Solution Suite

Provide contextual digital in-room services and assistance
Provide smart & safe initiatives like remote booking and virtual queuing for common aminities to avoid crowding
Contactless vallet parking with digital token
Unified and seamless experience across locations controlled & managed centrally
Target and achieve higher customer satisfaction and net promoter scores with predictive analytics derived from customer interactions

Local Business Solution Suite

Provide easy to deploy customer feedback channels to collect actionable feedback
Capture and analyze entire journey of customer experience
Offer smart & safe solutions like remote ordering and virtual queuing
Target and achieve higher net promoter scores via predictive insights derived from customer interactions

What is Contextual assistance ?

Going beyond being always available to being always available with the right assistance

Assistance sought could be to provide a feedback, request for information or indicate a need to perform an action

Making the right assistance channel available to customer without having to specifically request for the same is Contextual assistance

To avoid a disconnect in experience the assistance should be provided within the existing experience of your product or service

Contextual Assistance Channels

The most critical part of contextual assistance is to select the right channels to cater to the customers.

Channel should be able to carry context along with it, thus making it easy for customer to approach and interact without spending time on context setting

assistD's Contextual Assistance platform supports various channels for collecting feedback and providing assistance.

These include QR-codes, embeddable forms, shareable links & NLP-powered chatbots (comming soon). The list of channels will keep on increasing as we find best possible ways to interact with customers without hindering their experience

Benefits of Contextual Assistance